Furokh Santoke can deliver technology with business and management experience.
There are many people out there who can implement technology, but very few can adapt technology to increase the business at hand, and successfully manage the change required with all business functions to realize the targeted business results.
Furokh Santoke has been a CTO/CIO in the corporate sector with 28 years corporate experience in the field of technology, telecommunications and IT. He has played leadership roles, run IT/technology as a profit centre with a positive ROI on technology spend.
Furokh Santoke has direct hands-on experience in the corporate sector, in the fields of instrumentation, communication, IT and infrastructure management; in the areas of technology, service/support, dealer and direct marketing, and organisational structuring. Corporate experience of almost a decade each at HCL Ltd., and Escorts Communications Ltd.
A graduate engineer (electronics and telecom), with an MBA in finance.
A result oriented professional having over 2 decades of techno-commercial experience in Operations, Systems Management, Infrastructure Deployment and Management, Project Planning & Management, System Integration in reputed IT, telecom equipment, and electronic manufacturing companies.
A keen planner and strategist having abilities in setting up and spearheading Profit Center operations and business development with in-depth understanding of, and maintaining corporate goals and bottom line profitability.
Deft in planning, managing and executing Telecom / Infrastructure development projects for large organisations, application engineering, forging alliances with Technology Partners, developing technical resources, monitoring SLA compliance for greater customer satisfaction, and increased margins and positive ROI.
Experienced in imparting technical training, development of training modules & training aids and setting up Technical Repair Centers for component level repairs. Trained in various technologies at Japan, Australia and Singapore.
Managed services for service level and performance management, reporting and monitoring along with infrastructure management.
A positive ROI for the IT infrastructure.
Linux implementation at desktop and server level across the enterprise.
Providing customer satisfaction at a profit
Providing customer support in relation to operations, installations, maintenance and troubleshooting.
Collating data on repeat jobs/ other specific complaints & discuss the same with the respective teams.
Devising effective measures for reducing Mean Time To Repair (MTTR) and increasing MTBF, ensuring better service level uptime.
Staff motivation with performance excellence.
Team building and exceeding team goals.
Manpower planning with optimum deployment of direct / channel engineers for service centre operations.
Assessing training needs and providing training to direct engineers and channel engineers, ensuring maximum efficiency in service operations and achieving individual & team targets.
Contact us to help you with business re-engineering. We have succeeded in using technology as a force multiplier for business.